SendMyLicense Privacy Policy
Plain-language draft for the closed beta. An attorney reviews and finalizes this before public launch. Effective date and legal entity details to be inserted at publication.
The short version
SendMyLicense stores the credential documents you upload and the information you enter, so you can organize them, get reminders, and send packages to people you choose. We don't sell your information, we don't show ads, we don't use your documents to train AI, and nobody sees a document unless you send it. You can export everything or delete your account whenever you want.
What we collect
Information you give us: your name and email when you create an account; the credential details you enter (type, issuing state, identifier, dates, notes); the documents you upload; cover notes you write; recipient email addresses when you send a package.
Information created by using the service: your delivery log (what you sent, to whom, when); reminder history; technical records of account activity such as sign-ins and document access, kept for security; basic subscription and payment status (payments themselves are processed by Stripe — we never see or store your card number).
If you sign up for our newsletter: the email address you enter in the footer form, the fact that you ticked the consent box, and when you ticked it. This is separate from your account — you can subscribe without having one, and having an account does not subscribe you.
Information we deliberately do not collect: we don't read or analyze the contents of your documents beyond checking that a file is a valid PDF or image; we don't collect patient information; we don't buy data about you from anyone.
How we use it
To run the product you signed up for: storing your documents, showing your dashboard, sending the reminders you configured, building and delivering packages at your request, and providing support when you contact us. We also use security records to protect accounts and investigate problems, and aggregate, non-identifying usage statistics (like how many packages were sent this month across the service) to improve the product.
If you asked for the newsletter, we use that address to send occasional updates about the product, and for nothing else. Every one of those emails carries an unsubscribe link, and unsubscribing removes you from the list; it does not affect your account.
We do not use your information or documents for advertising, for sale to third parties, or to train artificial-intelligence models. Ever.
Who can see your documents
Nobody, unless you act. Your documents are stored privately, encrypted, and tied to your account alone. When you send a package, the recipient you chose receives a secure link that expires after seven days. When you download something, it goes to your device. Our staff do not browse user documents; limited technical access exists only for security investigation, legal obligation, or support you've requested, and such access is logged.
Service providers we rely on
SendMyLicense runs on established infrastructure providers who process data on our behalf under their own security commitments: cloud hosting and database services, encrypted file storage, an email delivery service (for reminders and packages you send), a separate newsletter provider (Brevo) that holds only the addresses of people who asked for updates and never receives your documents or credential details, a payment processor (Stripe), and error-monitoring tools that help us fix problems. These providers act on our instructions; a current list is available on request.
How long we keep things
Your documents and information stay as long as your account is active. If you delete your account, your documents and records are deleted from our systems; residual copies in encrypted backups age out within [BACKUP_RETENTION_DAYS — confirm with infrastructure settings, target ≤30] days. Security and delivery audit records are retained up to 12 months. If you downgrade rather than delete, everything you've stored remains yours and exportable.
Your controls
Export all of your documents and information at any time, self-service, from settings. Delete your account permanently, self-service, from settings. Change your reminder settings, notification email, and profile whenever you like. Email us at [privacy@DOMAIN] for anything you can't do self-service.
Security, honestly stated
We designed SendMyLicense around private-by-default storage, encryption in transit and at rest, two-factor authentication, expiring access links, and access logging. No online service can promise perfect security, and we won't pretend otherwise — but if we ever confirm a breach affecting your data, we commit to notifying you within 72 hours of confirmation.
Children
SendMyLicense is for licensed professionals and is not directed to anyone under 18.
Changes
If this policy changes in a way that matters, we'll email account holders before the change takes effect and keep prior versions available.
Contact
[LEGAL ENTITY NAME], [privacy@DOMAIN].